Policy Target
People’s understanding of benefits, programs, and services
EVIDENCE-BASED STRATEGY
Initiatives identify and address information gaps and poor awareness of benefits, programs, and services to ensure eligible groups can access them when needed.
SAMPLE INDICATORS
- Availability of information about benefits, programs, and services
- Perceived levels of difficulty to access information about benefits, programs, and services
- Number/percentage of initiatives using different formats and modes (e.g., brochures, TV advertisements, social media) to present information about benefits, programs, and services
- Number/percentage of eligible people aware of benefits, programs, and services
EVIDENCE-BASED STRATEGY
Initiatives ensure that information about benefits, programs, and services is readily available in languages tailored to population and context.
SAMPLE INDICATORS
- Availability of informative material in different languages, appropriate for populations targeted by the benefits, programs, and services
- Proportion of staff reporting that their organization uses language services to better assist clients
- Inequalities in achieving the outcome of interest by people from linguistically diverse backgrounds
- Enrolment levels in benefits, programs, and services
EVIDENCE-BASED STRATEGY
Initiatives consider different levels of literacy and linguistic abilities to improve accessibility of information about social welfare policies and benefits, with particular focus on non-native speakers and people with low education levels.
SAMPLE INDICATORS
- Availability of information about benefits, programs, and services written in plain language (e.g., grade 8 reading level or lower)
- Proportion of initiatives employing visual resources (when appropriate) in information materials