Wrap-around and integrated support

Framework graphic with the entry point 'Develop around People’s Everyday Realities' highlighted

EVIDENCE-BASED STRATEGY

Initiatives develop an individualized plan of care for people who experience complex needs and/ or disadvantage, which helps people to navigate the supports, services, and benefits available (e.g., completing applications and forms and providing referrals) to facilitate access.

SAMPLE INDICATORS

Number/percentage of people who report feeling overwhelmed by the application process
Level of self-reported satisfaction with assistance received to apply for programs
Number/percentage of disadvantaged people who report meeting their basic needs
Number/percentage of people who receive benefits from more than one program
Trends in living and health conditions (e.g., among the most disadvantaged groups)

EVIDENCE-BASED STRATEGY

Initiatives partner and foster collaboration with other organizations when offering wrap-around supports to meet people’s complex needs.

SAMPLE INDICATORS

Number/percentage of intersectoral and intergovernmental collaborations with a clear mandate and framework for accountability
Number/percentage of intersectoral and intergovernmental collaborations with specific structures and processes that prioritize actions for achieving shared goals
Number/percentage of intersectoral and intergovernmental collaborations reporting outcomes according to the accountability framework and/or shared goals

EVIDENCE-BASED STRATEGY

Wrap-around initiatives employ a team-based, collaborative approach through which organizations provide comprehensive, holistic support to individuals, while avoiding fragmentation of policies, programs, and services.

SAMPLE INDICATORS

Number/percentage of initiatives integrating policies, programs, and services to best respond to a particular need (e.g., unemployment) through co-location, or using a shared, single application process, etc.
Number/percentage of initiatives with memorandums or declarations that set out the main responsibilities of the staff members involved in the collaborative work
Number/percentage of recipients who feel the program has provided support in the areas they most needed